Quotes and Estimates

Quotes are based on the information you give us about your move. That includes the size of your home, the number of items, access details such as stairs and parking, and any specialty items. If the actual job differs from what was described, the final price may change. We will tell you before any additional charges are applied whenever it is possible to do so.

Booking and Scheduling

Your move is confirmed once we agree on a date and you accept the quote. Arrival times are given as a window rather than an exact minute, since traffic, weather, and earlier jobs can affect timing. We will keep you updated if our arrival window changes on the day.

Payment

Payment is due as agreed at the time of booking. Local moves are typically billed by the hour, with time counted from arrival until the job is complete. Longer moves may be billed by distance and load size. Accepted payment methods and any deposit requirements will be confirmed in your quote.

Cancellations and Rescheduling

We understand that plans change, especially when a closing date moves. Please tell us as soon as you know so we can offer your slot to someone else and find you a new date. Cancellation and rescheduling terms, including any fees for very short notice, will be set out in your booking confirmation.

Your Responsibilities

To keep your move safe and on schedule, you agree to:

  • Provide accurate details about your move when requesting a quote.
  • Be present or have an authorized adult present on moving day.
  • Secure parking and building access, including elevators where needed.
  • Tell us about stairs, long carries, or difficult access ahead of time.
  • Keep valuables, documents, medicine, and cash with you rather than on the truck.
  • Disclose any hazardous, illegal, or prohibited items before the move.

Items We Cannot Move

For safety and legal reasons, we cannot transport certain items. These typically include flammable, explosive, or corrosive materials, propane tanks, ammunition, illegal items, and perishable goods. We also may decline to move live animals or plants. If you are unsure about an item, ask us before your move date, and we will tell you.

Liability and Claims

864 MOOVERS is licensed and insured. Coverage details, limits, and the process for making a claim will be provided with your booking. If damage occurs, report it to us as soon as possible and keep the item and its packaging so we can inspect it. We cannot accept responsibility for items packed by the customer where the packing itself caused the damage, or for pre-existing wear and damage.

Delays and Circumstances Outside Our Control

Some things are beyond anyone’s control. Severe weather, road closures, accidents, building access problems, and similar events can delay a move. We will always work to reduce the impact and to keep you informed. We are not liable for losses caused by delays of this kind.

Storage Services

If you use our storage service, additional terms apply, including the storage period, fees, and access arrangements. Storage charges continue until your items are collected or delivered. We will confirm the terms of your storage agreement in writing before your items go into storage.

Website Use

The content on this website, including text, images, and branding, belongs to 864 MOOVERS unless stated otherwise. You may view and share it for personal, non-commercial purposes. You may not copy, republish, or use it commercially without our written permission. We work to keep the information on this site accurate, but we do not guarantee that it is complete or current at all times.

Complaints

If any part of your move falls short, contact us directly and give us the chance to put it right. We take accountability seriously, and most issues are resolved quickly with a phone call. Please raise concerns as soon as possible so we can investigate while the details are fresh.

Changes to These Terms

We may update these terms from time to time. The version published on this page at the time of your booking is the version that applies to your move. We encourage you to review these terms before each booking.

Access, Parking, and Waiting Time

You are responsible for arranging access at both addresses. That includes parking for the truck, elevator reservations where a building requires them, and gate or building codes. If our crew cannot begin because access is not available, waiting time may be charged at the agreed hourly rate. Tell us about any access restriction when you book so we can plan around it.

Additional Services on Moving Day

If you ask for work that was not part of the original quote, such as extra packing, additional stops, or moving items that were not disclosed, we will do our best to accommodate it. Additional work may add time and cost. Where possible, we will confirm the change with you before we carry it out.

Reporting Damage

Please inspect your belongings at delivery and report any damage as soon as you notice it. Prompt reporting allows us to investigate properly while the details are still clear. Keep the item and any packaging until the claim is resolved. Claims raised long after delivery are harder to verify and may not be accepted.

Governing Law

These terms are governed by the laws of the State of South Carolina. If any part of these terms is found to be unenforceable, the remaining parts stay in full effect. Nothing in these terms removes rights you hold under applicable consumer protection law.

SMS/Text Messaging Communication

Program Description:864 Moovers uses SMS to send customers important operational updates, moving quotes, appointment reminders, and service notifications related to their move.

You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or you can get help directly at 864moovers@gmail.com or the phone number listed on our website.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages at a frequency that varies based on your requested services. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have any questions regarding privacy, please read our privacy policy on our website.

IN YOUR PRIVACY POLICY ADD THIS:

SMS/MMS TEXT MESSAGE DATA POLICY (TCR Compliance)

This section outlines our strict policy regarding data collected through text messaging, ensuring compliance with carrier rules (The Campaign Registry – TCR).

Consent:

When you provide your phone number to 864 Moovers (via a web form, verbally, or text message), you provide express written consent to receive recurring SMS text messages regarding your service, appointment status, and service updates. Message and data rates may apply. Messaging frequency will vary.

Non-Disclosure of SMS Data:

Your phone number and your explicit SMS opt-in consent will never be shared, sold, rented, or otherwise disclosed to any third party, affiliate, or business partner for the purpose of allowing them to send you marketing messages. This information will remain confidential and is used solely by 864 Moovers to communicate with you about our services as defined in your opt-in agreement.

Contact Us

If you have questions about these terms, please contact 864 MOOVERS using the details on our contact page. We are happy to walk you through anything unclear before you book.