Information We Collect

We collect information you give us directly and some information that is gathered automatically when you use our site.

  • Contact details you provide, such as your name, phone number, and email address.
  • Move details, such as your current address, destination address, and move date.
  • Information about your home or business needed to build an accurate quote.
  • Messages you send us through forms, email, or text.
  • Basic technical data, such as browser type, device type, and pages visited.

How We Use Your Information

We use the information you give us to serve you and run our business. Specifically, we use it to:

  • Prepare and send you a moving quote.
  • Schedule, plan, and complete your move.
  • Contact you about your booking or answer your questions.
  • Process payment for services you have booked.
  • Improve our website and our services.
  • Meet legal, tax, and insurance requirements.

How We Share Information

We do not sell your personal information. We share it only when it is necessary to do the work or to follow the law. That may include trusted service providers who help us operate, such as payment processors, scheduling software, or storage partners. These providers may only use your information to perform services for us. We may also disclose information if required by law, a court order, or a government request.

Cookies and Website Analytics

Our website may use cookies and similar tools to understand how visitors use the site. This helps us see which pages are useful and where people get stuck. Most browsers let you refuse cookies or delete them after your visit. Blocking cookies may affect how some parts of the site work. We may also use analytics or advertising services that collect usage data under their own privacy policies.

How We Protect Your Information

We take reasonable steps to keep your information secure and to limit access to the people who need it to do their jobs. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we ever become aware of a breach that affects your personal information, we will notify you as required by law.

How Long We Keep Information

We keep your information for as long as we need it to provide services, answer questions, resolve disputes, and meet our legal and insurance obligations. When we no longer need it, we take steps to delete it or make it unidentifiable.

Your Choices and Rights

You have control over the information you share with us.

  • You can ask us what personal information we hold about you.
  • You can ask us to correct information that is wrong or out of date.
  • You can ask us to delete information we no longer need to keep.
  • You can opt out of marketing messages at any time.
  • You can decline to share details, though this may limit our ability to quote accurately.

To make any of these requests, contact us using the details on our contact page. We may need to verify your identity before we act on a request.

Text Messages and Phone Calls

If you give us your phone number, we may call or text you about your quote, your booking, or your move. Message and data rates may apply. You can ask us to stop contacting you by text at any time, and we will honor that request. We will still need to reach you about an active booking unless you cancel it.

Children’s Privacy

Our services are meant for adults. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us, and we will remove it.

Links to Other Websites

Our site may link to other websites, such as review platforms or partner businesses. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing information with them.

Changes to This Policy

We may update this policy as our business or the law changes. When we do, we will post the new version on this page and update the date at the top. We encourage you to review it from time to time.

Information From Other Sources

We may receive information about you from sources other than you directly. For example, a real estate agent, an apartment community, or a business partner may refer you to us and share your contact details and move date. We treat that information under this same policy. If you would rather we not keep your details after your quote, tell us and we will remove them.

Reviews and Testimonials

If you leave us a review on a public platform, that content is governed by the platform’s own terms. If you send us a testimonial directly, we will ask your permission before publishing it on our website or marketing materials. You can withdraw that permission at any time, and we will remove it.

Business and Commercial Customers

When we work with a business, we may hold contact details for staff involved in the move, along with information about your premises and equipment. We treat commercial information as confidential and share it only with team members and providers who need it to complete your relocation.

Payment Information

Payments are handled through trusted payment providers. We do not store full card numbers on our own systems. Those providers process your payment under their own security standards and privacy policies. We keep only the records we need for accounting, tax, and dispute purposes, such as the amount paid and the date of service.

Contact Us About Privacy

If you have questions about this policy or about how we handle your information, please contact 864 MOOVERS using the details on our contact page. We are happy to explain anything that is not clear.